Information Systems Applications and Customer Support Services, is responsible for departmental application software development, maintenance, and implementation. It also supports and maintains DETR’s various personal computers, workstations, printers, and associated desktop software, and provides ongoing computer operations, scheduling, and processing of DETR’s mainframe and in-house client server applications.

Technical Services is responsible for departmental telecommunications and Call Center support, as well as database administration and development services. As it applies to DETR applications, Technical Services provides server and mainframe system configuration, maintenance, and operating system support and is responsible for application access and security administration, internal network engineering, design, and maintenance support.

The Special Projects and Quality Assurance unit is responsible for DETR technology project oversight and management, information technology quality assurance and quality control, departmental Internet and intranet web site maintenance, and technology inventory control.