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Frequently Asked Questions


Nevada takes claims for unemployment insurance via the telephone and internet only.  Representatives in Nevada JobConnect offices are not authorized to take claims for benefits, and do not have access to information regarding a claim for benefits.  Claimants may file a claim for unemployment benefits by calling one of the numbers shown below and selection option 2 to file a new claim, or option 1 to file a weekly or continuing claim.  To obtain information on unemployment benefits, use option 3.

Telephone
8:00 am to 4:30 pm

Southern Nevada (702) 486-0350
Northern Nevada  (775) 684-0350
Rural Nevada and Interstate (888) 890-8211

 

Internet Claims
Accessible 24 Hours Daily, Every Day Except for Maintenance
Email Addresses are Manned 8:00am - 5:00pm Standard Business Days
Filing a New or Continuing Claim for Benefits 
(READ ALL INSTRUCTIONS)
FILE FOR BENEFITS
General Questions About Unemployment GENERAL QUESTIONS
Specific Questions About Existing Unemployment Claims - 
Las Vegas Metro Area ONLY
CLAIM QUESTIONS
Specific Questions About Existing Unemployment Claims - All Other Areas CLAIM QUESTIONS

 

How to file a claim and request payment for a week:

There are two steps to UI claims filing. 
1.  Establish a claim for benefits, either by telephone or using the Internet Claim Filing System
2.  Certify a week of unemployment and request a weekly, continued benefit check. 

When you establish a claim for benefits, you have not requested a week's payment.  You have created a claim.  A new claim for benefits is available for one year from the date the claim is filed, or until all available benefits have been exhausted.  If you return to work and again become unemployed within that year, you will file an additional claim for benefits on the existing year.

To receive a check, you must call in or use the Internet the following Sunday and request payment for the week.  You may not claim a week's payment until the week is completed.  

For example, you create a claim for benefits on Friday, January 3.  The claim week ends Saturday, January 4.  You may claim the week ending Saturday January 4 any time between Sunday, January 5 and Saturday, January 11.

Claims become effective the Sunday prior to the date the new or additional claim is filed.  If you wish to claim a week previous to the week you file the claim, you must call the telephone claim center to file.  We can not give you credit for previous weeks if you file a claim via the Internet.  The internet system defaults the claim to the current week.

Individuals (claimants) are given information in these ways:

When claimants call the claim center to initiate a claim a message is played while the claimant waits to speak with a claims examiner. This recorded script contains the majority of information needed to continue to file weekly claims. When the claimant speaks with the claims examiner, they have an opportunity to ask for more information.

When claimants enter their claim on the Internet Claim Filing System to initiate a claim, they are asked to answer questions to establish their claim. Information to clarify the questions is available through help prompts. Should a person have additional questions specific to their claim they may use the above email addresses for assistance.  Email requests should include your name and ONLY the last four digits of your Social Security Number.

After the new claim is filed, we mail a claim booklet to you. This booklet explains the claimant’s rights and responsibilities in detail.  It is your responsibility to read this booklet.

For general information inquiries you may first review the frequently asked questions portion of this page, or email questions to DETRUI@nvdetr.org.

 

Frequently Asked Questions:

General Eligibility

When should I file for UI?
Where do I file a claim for UI benefits?
What do I do after I file a claim for UI benefits?
Please explain my monetary determination.
How do I know I am eligible/What is a question of eligibility?
Do you have extended benefits (EB)?
How much is my first check?
If the automated response system says my weekly claim has been accepted, will I get a check?
Does Nevada have a disability benefit?

Adjudication

What is adjudication?
What do I do while I'm waiting for a determination?
Why is it taking so long to make a decision on my claim?
How do I file an appeal?
Can my former employer appeal?

Eligibility Requirements

What do I do if I am going to school?
What will happen if I refuse a job?
I need to report vacation or severance pay.
I started a part-time job.  Now what?

Filing Problems

How do I get a Personal Identification Number  (PIN)?
What if I have forgotten my PIN?
I called in and the phone disconnected me.
I know I called on the information option, but can you take my claim anyway?

Checks

How do I file my QuickClaim (a weekly claim)?
What is taking so long to get my check?
How do I replace my check if it becomes destroyed or lost?
When will I get my check?
Why are there deductions from my check even though I did not work?
 

 

General Eligibility

When should I file for UI?

You should file your initial claim to establish your claim for UI benefits the first week that you are totally or partially unemployed. Do not file for a week if you earned $362 or more in wages during the week. 

Where do I file a claim for UI benefits?

All unemployment claims are taken through the telephone claims centers or the Internet Claim Filing System. To seek employment, visit the one of our JobConnect Office locations.  You can use resources at the Nevada JobConnect offices to file a claim for benefits, such as their computers and telephones, but their staff can not take a claim for benefits from you.

What do I do after I file a claim for UI benefits?

Your claim begins the Sunday of the week you first file an Unemployment Insurance Claim.  Benefits can not be paid for weeks prior to the beginning Sunday of your claim.  To claim a week of unemployment, the week must be completed.  You cannot claim a week of benefits until the Sunday of the following week.  You may file the weekly claim any day during the next week.  Claims filed late (more than 7 days after the week ending date) may be denied.

Example:  You create a claim for benefits on Tuesday, January 3.  The claim is effective Sunday, January 1.  The week that ends Saturday, January 6 is the first week that may be paid.  You can not claim the week ending Saturday, January 6 until at least Sunday, January 7, but the weekly claim MUST be filed between Sunday January 7 and Saturday, January 13.  If you do not claim the week, no further action will be taken.  It is your responsibility to claim each week and to answer all questions truthfully.  If you do not understand these instructions, please contact your telephone claim center for additional information.

The law requires that a person be able to work, available for work and actively seeking work, unless specifically excused from doing so by a representative of the Employment Security Division.  

You must engage in a regular and consistent search for employment.  There is no set number of job contacts you must make.  Normally, you must seek work several days each week and contact several employers each time you look for work.  Seeking work is a full time job.

You must seek work in a manner customary to your type of work and you must maintain a written record of your efforts to seek work.  For most people, this requires physically going out and putting in job applications with the appropriate employers.  You may apply for jobs listed in the Nevada JobConnect offices, newspapers and electronic job listing services, such as the Nevada One Stop Operating System.

Individuals who are members of hiring hall unions may seek work solely through their hiring hall union if they meet the following criteria:
1.  The union prohibits or discourages members from seeking work on their own;
2.  You are in good standing with the union, meaning your dues are paid and you meet all other requirements of membership:
3.  You report for job call as directed by the union representative.

Professionals, such as accountants, managers, nurses and others that typically use resumes for work search contacts may use those methods.  Ultimately, these methods do not replace in-person contacts but are used to develop those contacts and to qualify for positions.

Once you have contacted an employer to apply for work, you should follow up with the employer in addition to making new contacts each week.  It is not productive to repeatedly contact the same employers over and over, unless encouraged to do so by those employers.  By limiting the number of employer contacts to those you have already applied with, you are increasing likelihood that you will exhaust your benefits before you return to work.

You may receive notices from the Nevada Employment Security Division advising you that you have an appointment to review your efforts to secure work or to assess whether you need other assistance to return to work.  You MUST keep these appointments.  Failure to attend an appointment as directed will result in a delay in your benefits and may result in a loss of eligibility for the period that you did not report to an office as directed.  When you report to one of our offices for a scheduled appointment, you must bring your identification and the written record of your activities in seeking work.  If you are unable to attend the appointment at the scheduled date and time, immediately notify the office that sent the appointment letter.  You can be rescheduled once, but you must attend the rescheduled appointment to protect your benefit rights.

Finally, when you are receiving unemployment benefits, you may not refuse an offer of work considered to be suitable.  Suitable work is determined by your skills, training, experience and capabilities.  If you are referred to a job by a representative of a Nevada JobConnect you MUST apply for the job to protect your benefit rights.  

Please explain my monetary determination.

The monetary determination that you are mailed explains your monetary award and the wages that were used to compute your claim. How much you receive is based on how much you earned during the period of time used to create your eligibility.  This time period is typically a one-year the period you worked starting a year and a half ago and ending 3-6 months ago.  Only wages that fall within this base period can be used to create a claim for benefits.

If you disagree with the wages reported on your monetary determination, you have 11 days to file an appeal to this document. Your claim booklet explains how your monetary determination is calculated and shows how we determine the base period used to calculate your claim.

How do I know I am eligible?

There are three basic requirements of eligibility.
1.  You have earned sufficient income in the base period to qualify for a claim.
2.  You are determined to be out of work through no fault of your own.
3.  You meet all requirements of eligibility on a week to week basis as long as you are claiming benefits.

You will receive a monetary determination within 7 days after you file your initial claim. This will tell you the monetary amount of your claim (weekly and total potentially payable benefits). 

If there is a question of eligibility relating to your claim, we must review the circumstances to determine if benefits may be paid to you.

Questions of eligibility arise from several situations:

1.  Separation from employment for reasons other than a layoff due to a lack of work;
2.  Payment of vacation pay, severance pay or payments made by the employer in lieu of a notice of impending layoff;
3.  Ability to work, availability for work or efforts to seek and secure work;
4.  Failing to report to a Nevada JobConnect office as directed to review your work search activities or to determine if you need reemployment assistance;
5.  Refusing work or failing to apply for a job as directed by a representative of the Nevada JobConnect office;
6.  Failing to file weekly claims for each week of unemployment;
7.  Failing to reply to a request for additional information or did not provide the information within the time period provided;
8.  Filing a claim for benefits based on employment for an educational institution or for a professional athletic team;
9.  Failing to report work and/or earnings for a week claimed for unemployment;

If there is a question of eligibility, you may receive a separate determination telling you if you are eligible based upon the reasons for the separation. If benefits are to be denied for ANY reason, you will be sent a written notice of our determination and providing you with instructions on how to file an appeal to that decision.

The fact finding and decision process normally take 3 weeks from the time you file your claim.  We make all efforts to resolve questions of eligibility as soon as possible to minimize the impact of the loss of income, or to provide you with a quick determination and opportunity to appeal if you are found to not meet all eligibility requirements.

Do you have extended benefits (EB)?

Extended benefits are not being paid at this time.  Extended benefits is a      supplemental program that pays extended compensation during a period of       specified high unemployment.   Each eligible claimant will be notified if extended       benefits are to be paid and public announcements are made through newspapers, radio and television throughout the state.

How much is my first check?

Your first and subsequent checks will be your weekly benefit amount (WBA). This amount is explained to you on your monetary determination.  If you had earnings during the week you filed for benefits, provided the amount of your earnings before taxes were removed is less than your weekly entitlement, your check will be reduced by 75-cents for every dollar you earned.  This amount remains in your account for future use any time during the benefit year period. 

As of July 1, 2006, the most that anyone filing for unemployment benefits against Nevada can receive for a week is $362. 

If the automated response system says my weekly claim has been accepted, will I get a check?

If you receive a message that your claim has been accepted, it means that the automated system has processed your claim. This does not always mean that the claim has been approved for payment.  It is important to listen carefully to the messages you receive when filing your continued claim.  Failure to follow the instructions may lead to a possible delay or denial of your benefits.

If your claim has been accepted, you may not receive a check if you have previously been denied and have not met requalifying requirements.  Checks will also be held if there are unresolved questions of eligibility, or your personal circumstances raise new questions of eligibility.

Does Nevada have a disability benefit?

Some states have a special benefit available to people who are unable to work due to medical conditions that are not related to their employment.  Some examples are women on maternity leave, individuals who are suffering from serious illness, people injured in accidents or people who have psychological problems.  Other states base these benefits on a tax paid by the employee.

Nevada has no provision to assist individuals who are unable to work at the time they file a claim for unemployment insurance.  If the individual qualifies for benefits under programs provided by the Department of Health and Human Services, such as TANF, they may receive benefits through these programs.  Individuals whose medical conditions are more permanent in nature may qualify for Supplemental Security Income (SSI) administered by the Social Security Administration.  These benefits are not paid by the Nevada Employment Security Division.

 

Adjudication and Appeals

What is adjudication?

Nevada law requires that an individual meet all requirements of eligibility to receive unemployment insurance.  If there are any questions as to whether you meet these requirements, we must obtain information to determine if you meet those requirements.  This process is called adjudication.

If you receive a message to call in and provide additional information, you must do so within the time period specified in the message.  If you receive a letter telling you of a date and time for a telephone interview, please be available for that interview to insure you are provided opportunity to present the required information.

If you do not call in, if directed, or are not available for the phone interview, we may make a decision based on information on file.  It is important that you participate in this process to prevent unnecessary delays in the payment of eligible benefits.

What do I do while I wait for a determination to be made?

If there is a question about your eligibility for benefits, we attempt to interview you by telephone.  You must file your weekly continued claim to be scheduled for an interview.  Continue filing your weekly continued claims during this process.  Continue to seek employment and keep a record of your efforts to secure work.  If the determination finds you eligible for benefits, you will be paid for each week you filed a weekly claim while unemployed.

Why is it taking so long to make a decision on my claim?

Nevada law requires that we obtain information from both the claimant and the employer if the separation was for a reason other than a lack of work.  We are required to give the employer 11 days from the day we mail them a notice of claim filing to respond to that notice with factual information.  We also make reasonable efforts to obtain any additional information from you and the employer to insure an accurate determination of eligibility. 

The adjudication process normally takes 3 weeks from the date a claim is filed.  We make all efforts to resolve questions of eligibility at the earliest opportunity to lessen the impact of the delays, but we can not issue a determination until all parties to the case are given their opportunity to present information.

How do I file an appeal?

If you are denied benefits and wish to appeal, write a letter to the address listed on the determination.  Include your name, Social Security Number, and reason for the appeal. Your signature must appear on this document.  We can not accept appeals via email.  Complete instructions for filing an appeal are found on the document that denied you unemployment benefits.

You will be notified of the date and time of the appeal hearing. If you are found eligible for benefits, your employer may also file an appeal.  Continue filing your weekly continued claims during this process as long as you remain unemployed.

Can my former employer appeal?

If your employer disagrees with a determination that grants you unemployment benefits, the employer has the right to request an appeal.  If you were found to meet all eligibility requirements of the Nevada Law, you will continue to receive benefits as long as you remain unemployed.  It is important for you to participate in an appeal hearing that was scheduled due to an employer hearing to insure you are given opportunity to provide testimony.  If the appeal referee reverses a determination finding you eligible, you will be found ineligible, will not be entitled to receive unemployment benefits from that point forward, and will be asked to repay benefits already received.

 

Eligibility Requirements

What do I do if I am going to school?

If you begin to attend school or enter into a training program, you must contact the claims center and speak with a representative who will give you further filing information and explain your eligibility. 

What will happen if I refuse a job?

You will be interviewed regarding the details of the job. A decision will then be made to determine whether this affects your eligibility for benefits.

I need to report vacation or severance pay.

You must contact the claims center and speak with a representative.  Nevada law does not allow payment of unemployment for any time period covered by employer-paid vacation pay, severance pay or wages paid in lieu of a notice of layoff.

I've just started a part time job.  Now what?

If you work during a week and earn less than your weekly benefit amount, your check will be reduced by 75% of the amount of earnings.  The amount deducted remains in your account for future use.  After you start a job, you must report wages for the week they are earned, even if not paid that week.  Once you report work and income, our system will place a date in your record that will stop you from filing further claims until you contact one of our claims representatives at a telephone call center and provide them details on your employment.

 

Filing Problems

How do I get a Personal Identification Number (PIN)?

The first time you call to initiate a claim, you are prompted to create a 4-digit PIN number. Write this number down. Do not forget the 4-digit number that you create.  Do not allow others to have access to this number, as it is the same as an electronic signature.  You are responsible for all unemployment claims that are filed, even if someone else gets hold of your Social Security Number and PIN and files claims.  Guard your PIN carefully!

What if I have forgotten my PIN?

You need to call the claims center, select option 3 and speak with a claims representative to have your PIN number reset.  You may then create another 4-digit PIN through the QuickClaim system.

I called in and the phone disconnected me.

Periodically, we experience higher than normal call volumes. Once in a while the volume is so high that the system can not handle any more calls.  You may hear a message advising you to call back later.  You may continue to call, or you may try using the Internet Claims System to file a claim for benefits.  Typically, we experience our heaviest volumes on Mondays, Tuesday mornings and Fridays.

When call volumes are heavy all claims are given the appropriate effective date based on the circumstances.  If you have been unable to file a claim due to high volume and wish to be paid for weeks that have gone by, discuss this with the claims examiner when you are able to get through.  Claims for previous weeks can not be accepted via the Internet Claim System.

I know I called on the information option, but can you take my claim anyway?

No. The information line is available for questions only. There is a series of questions that must be answered in order to determine your eligibility.  These questions are only available on the option to file a new claim. 

 

Checks

How do I file my QuickClaim (a weekly claim)?

A weekly claim to receive a check is also known as a continued claim. Filing continued claims can only occur after you have filed an initial claim. 

Instructions for filing weekly continued claims are given during the first telephone interview and in the instruction booklet you have or will receive.  If you still need assistance, contact the telephone center and select option 3 to speak to a representative.

What is taking so long to get my check?

If you are currently in the adjudication process or were denied benefits are and in appeals, no checks are issued until which point you are found to meet all eligibility requirements of the law.

If you have been found eligible for benefits and have waited more than 15 days after filing your weekly continued claim, there may be a problem with your claim. You will need to contact the claims center to find out the specifics. Select option 3 to speak to a representative.

How do I replace my check if it becomes destroyed or lost?

You must call the claim center and have staff assist you.  If the check was destroyed, you will be instructed to complete an affidavit and return it with the destroyed check (or remaining remnants) for replacement.  If the check has not been delivered through the US Mails, or is otherwise lost, we can not request that payment be stopped and obtain a replacement for 15 business days after the date the check is mailed.

If you have requested a stop payment on a missing check and receive the check after requesting that payment be stopped, DO NOT CASH THE CHECK.  If the missing check is returned by the bank due to your request to stop payment, you will be liable for any bank fees caused by the return of the check.

When will I get my check?

If there are no problems with your claim, your first check will come approximately 7 days from the date of filing your weekly claim. Remember, you must claim a week's benefits during the following calendar week. 

Why are there deductions from my check even though I did not work?

When you filed your claim for benefits you were asked if you would like a portion of your weekly benefits withheld from your check for IRS withholding. Tax withholding is 10% of the payable weekly benefit amount.

Additionally, if you owe child support payments in Nevada or any other state, up to 50% of your benefits may be withheld to pay for this obligation.  The Nevada Employment Security Division has no authority to stop withholding court-ordered child support payments, even if you believe the amounts are incorrect or that you do not owe this money.  You must contact the Nevada Welfare Division, Child Support Enforcement unit for assistance in resolving discrepancies regarding child support payments.


Contact Information:

Nevada Department of Employment, Training & Rehabilitation
DETR
500 E. Third Street
Carson City, NV 89713

For questions specific to your claim, please contact:

Clark County only     
DETRUI-S@nvdetr.org
All other inquiries      
DETRUI-N@nvdetr.org
 

 

 



Department of Employment, Training and Rehabilitation
Employment Security Division
500 East Third Street
Carson City, Nevada 89713-0021

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